Frequently Asked Questions

We strive to provide you with all the information you need to make informed decisions about your emergency medical needs. As an independently and locally-owned and operated emergency room, we understand the importance of transparency and accessibility to healthcare.

Our FAQ page is designed to answer your most common questions, from insurance coverage and billing to wait times and services provided. We’re here to empower you with the knowledge you need to take control of your health and make the best choices for you and your family.


If you believe you’re experiencing a medical emergency, please call 911 or come to Kingwood ER immediately for prompt and expert care.

Yes, Kingwood ER is open 24 hours a day, 7 days a week, so you can always count on us to be here when you need us.

When you visit Kingwood ER, you’ll be seen by a licensed physician with extensive emergency medicine experience.

If you require an overnight stay, our team will work closely with you to provide the best possible care and ensure your comfort throughout your stay.

No, appointments are not necessary to receive care at an emergency room, such as Kingwood ER. Walk-ins are always welcome.

Yes, you can check in online to expedite the check-in process for emergency medical care. However, please note that if you are experiencing a life-threatening emergency, you should call 911 or come directly to our facility. Online check-in is best for non-life-threatening medical emergencies.

At Kingwood ER, we have the expertise and resources to provide specialized care to geriatric patients who may require unique treatment plans.

Yes, we are equipped to handle pediatric emergencies, and our staff is trained to provide compassionate and specialized care for our youngest patients.

We have experienced physicians who can provide specialized care to asthma patients, including immediate medical attention, diagnostic testing, and medication management.

When visiting the emergency room, please bring a valid form of identification, an insurance card if applicable, and a list of current medications and medical conditions if possible.

Wait times in the emergency room can vary depending on the volume of patients and the severity of their conditions. At Kingwood ER, we strive to provide prompt and efficient care to all our patients.

Kingwood ER is a full-service emergency room with advanced technology and a highly skilled medical team capable of providing various medical services. However, in some instances where patients require more specialized care or advanced procedures, we may transfer them to a hospital for further treatment.

We are equipped to handle a wide range of severe and minor medical emergencies, including but not limited to chest pain, stroke, respiratory distress, abdominal pain, and fractures. Our experienced physicians and staff are trained to provide prompt and effective care to patients of all ages.

Billing and Insurance

We accept most major insurance plans at Kingwood ER. You can always call or visit any of our emergency rooms for more information.

You do not need insurance to receive medical treatment at Kingwood ER. We offer competitive self-pay rates and work with patients to find solutions to manage healthcare costs.

To determine if your insurance will cover your visit, please contact your insurance provider or call our billing department at Kingwood ER for assistance.

Our billing department will file a claim with your insurance provider if you have insurance. For self-pay patients, we will provide you with a detailed invoice for the services offered.

The cost of an emergency visit can vary depending on the complexity of the case and the treatment required. Please contact our billing department at Kingwood ER for more information.

We do require payment upfront for services provided at Kingwood ER. However, we offer flexible payment options and work with patients to find solutions to manage healthcare costs.

Yes, we offer online bill payment for your convenience.

We can provide you with an estimate of costs before treatment. Please contact our billing department at Kingwood ER for more information.

Yes, we offer payment plans for patients who qualify. Please speak with our billing department for more information.

If you have a dispute with your bill, please contact our billing department at Kingwood ER or call us at (713) 909-7997, and we will work with you to resolve the issue.

No, Kingwood ER offers competitive rates for emergency services, and our billing policies are transparent and patient-focused.

Yes, we offer payment plans to patients who qualify. Please speak with our billing department for more information.

We accept most forms of payment at Kingwood ER, including credit cards, debit cards, and cash.

Yes, we offer financial assistance to patients who qualify. Please contact our billing department for more information.

Directions and Parking

Kingwood ER is located at 2158 Northpark Dr, Kingwood, TX 77339. We also have the location details available on our website.

Our facility is near McDonald’s and Glade Valley Veterinary Clinic at Northpark Drive.

Kingwood ER is open 24/7, every day of the year, including weekends and holidays.

Yes, we have ample parking available on-site for our patients and visitors.

Yes, we have handicapped accessible parking available for our patients with disabilities.

Yes, we have a designated drop-off area for patients located at the entrance of our facility for your convenience.

General Kingwood ER Information

Kingwood ER has an on-site pharmacy that is open 24/7 to provide you with the medications you may need after visiting us.

Yes, we have private rooms for patients who require more privacy or have specific medical needs.

Yes, Kingwood ER is equipped to treat children and infants, and we have specialized pediatric equipment and staff to ensure their care is tailored to their unique needs.

We recommend bringing your medication if it has a written order from the physician or other authorized prescriber. Please bring a list of your current medications and dosages.

We cannot guarantee that a specific doctor will see you, but we have a team of experienced physicians and medical professionals available to provide quality care.

While we specialize in emergency medical care, our freestanding facility also provides services for laboratory and diagnostic imaging to facilitate immediate treatment processes for our patients.

Our non-emergency medical services include laboratory services, diagnostic imaging, a medical pharmacy, a medical spa, and urgent care clinic. Please check our website for a complete list of services.

We Work with most insurances

We will be glad to file a predetermination for you to verify coverage of any necessary treatment, We accept most PPO Insurances.

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Contact Us

Feel free to contact us any time. We will get back to you as soon as we can.